SHIPPING
Made2Perfection.com will make every effort to ship each and every order
within the shipping deadlines and to complete customer satisfaction.
Made2Perfection.com will replace or refund the cost of any gift not meeting
the customer's satisfaction, deemed damaged or defective. (Assuming the
claim is made within the 3 day grace period.)
SUBSTITUTION OF GOODS
Made2Perfection.com guarantees all gifts they ship will have the general
look and product assortment as the photos used to represent them.
(Substitutions are allowed as long as the value is equal or greater the
substituted product. We will do our best to substitute within the same
"family" of products at all times.)
PRICING
All prices quoted are in $ US Dollars We reserve the right to change our
prices at any time.
Credits and/or refunds will be at the sole discretion of
Made2Perfection.com and will only be issued if damaged gifts or
discrepancies can be identified by the shipper. If the customer disposes
of the gift before we can verify the damages/discrepancy we will not
issue a refund. All claims must be issued in writing by email and mail.
Claims will not be accepted via the phone.
INCORRECT ADDRESS
All orders must be complete with the correct address, city, state and
zip. Made2Perfection.com will not be responsible for a gift being
mis-delivered or being delivered late when a bad address is supplied.
We will ship to the address supplied on the order. A $25.00 Fee will
be added to your bill when a bad address is supplied and the carrier
needs to make an address correction or when a suite number/
apartment number is not supplied. This fee may and will be incurred
any time a zip code, city and state do not match. Claims or requests
for refunds on gifts returned due to a bad address will not honored.
Claims for late deliveries due to missing suite numbers/ apartment
numbers or incorrect information will not be honored.
RETURNS
In the event a carrier returns a gift due to being refused, a bad address
being supplied or non availability of a recipient all shipping charges
assessed by the carrier will be added to the customers bill and the
customer will be charged a 25% restocking fee. Shipping charges
usually consist of shipping to the customer, shipping back to
Made2Perfection.com and any address correction fees.
Made2Perfection.com will allow a 7 day return policy during which
any recipient may return a gift at their own expense, within 7 days of
receiving it, if not completely satisfied. A refund of the actual cost of
the gift only will be honored.
COMPLAINT PROCEDURE
If you wish to make a complaint about our products or services, please
send an email to info@made2perfection.com. Please provide full
details of any complaint. We aim to respond to your complaint that
you might have within 5 working days, Or by sending an email to
info@made2perfection.com
PAYMENT PROCESSING
We will undertake a standard set of credit checks prior to authorising your order to ensure the authenticity of
your credit card and delivery address. We reserve the right to request additional proof of identify, where we
deem necessary, especially where the goods are requested to be delivered to a different address to that of the
credit/debit card holder. We operate a 5 day deferred of payment system where we need to investigate
suspicious transactions.
ORDER AND DISPATCH PROCESS
Once an order has been received, you will automatically receive a confirmation email from
Made2Perfection.com, confirming receipt of order as well as order details.
If we do not have your order in stock, we will tell you by either email or telephone at which point we can
advise when the item will come into stock and discuss whether you require to cancel that part of the order or
wait until it comes into stock.
CLAIMS
All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift
being received. There will be NO exceptions to this policy. If a gift arrives damaged or there is a discrepancy,
Made2Perfection.com and its designated shipper will make every effort to resolve the issue in a timely manner
to the customers satisfaction.